How long does an order made online take to reach me?
Orders are normally dispatched within 48 hours and usually take 3-5 working days to be
delivered based on your location. Orders placed within Maharashtra are delivered in 1 Business
Day (subject to availability of products in our warehouse) Custom-made products will take
longer to ship than others. You will receive an approximate timeline when you place your order.
Generally, custom-made products could take between 7-10 days to reach you.

Refund In most cases, the fund will be processed within 24 to 48 hours. However, in some rare cases, it could take a little longer. Do allow 5-7 business days for the amount to hit your account in such cases. Please note that we will only be able to service returns that are compliant with the return policy.

How many days after I buy something can I return it?
Please make sure that you raise an exchange request within 7 days of the product delivery.

How many days after I buy something can I return it?
Please make sure that you raise an exchange request within 7 days of the product delivery.

How do I raise an exchange request?
To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to
hello@yourpetcompany.com

Step 2: We will send someone to pick up the product from you at no cost to you*. Please make
sure that the product is unused with all tags intact. Do keep the pickup slip safely with you so
that we can coordinate with our delivery partners on your product.

Step 3: Once we receive your product at the warehouse and conduct a quality check, we will
either offer you an exchange or store credit, in accordance with our policy.

Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.

*Our Retail and Customer Delight representatives are extremely qualified to support you in
picking the right size for your pet, so please do reach out to them for a size recommendation
before you make your purchase.

**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

Edible and perishable items like food, treats etc.
Personalized products that are made to order.
Beds, play pens, crates & carriers.
Dog Toys & Cat Toys
Items purchased during sales.
Dog Pads/Diapers

Cancellations can be made before the product is dispatched. You can make a cancellation on the
website or by emailing us on hello@yourpetcompany.com.